Shipping policy

Shipping Policy

Last updated: June 2026

Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). Orders placed on weekends or holidays will be processed the next business day. You'll receive a confirmation email with tracking information once your order has shipped.

Shipping Rates & Delivery Estimates

Shipping Method	Estimated Delivery	Rate
Standard Shipping	5–7 business days	Calculated at checkout
Expedited Shipping	2–3 business days	Calculated at checkout
Overnight Shipping	1 business day	Calculated at checkout
Free Standard Shipping	5–7 business days	On orders over $50

Domestic Shipping (U.S.)

We ship to all 50 U.S. states. Shipping rates are calculated based on the weight of your order and your delivery location, and will be displayed at checkout.

International Shipping

At this time, we ship to select international destinations. International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates.

Order Tracking

Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package on the carrier's website.

Shipping Delays

We are not responsible for delays caused by weather, carrier issues, or customs processing. If your order is significantly delayed, please contact us at [your support email].

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the carrier to resolve the issue and make it right for you and your pet!

Address Accuracy

Please ensure your shipping address is correct at the time of purchase. We are not responsible for orders shipped to an incorrect address provided by the customer.